Case One: Knockoff Parts Rescue

When a customer came to AutoBusters with his recently purchased used car, it quickly became clear he’d gotten more than he bargained for—but not in a good way. The vehicle had been fitted with cheap aftermarket parts from a previous mechanic, leading to ongoing issues and frustration.

At AutoBusters, we believe in leaving no stone unturned. After a thorough inspection, the root of the problem became evident: incompatible, low-quality parts that were causing more harm than good. Unlike the previous mechanic, who installed the parts and sent the customer on his way, we made it our mission to ensure he understood what was happening under the hood.

We also gave him something unexpected—his original parts. “I never even got the old ones back,” the customer said, surprised. At AutoBusters, we always return original parts unless the customer explicitly asks us to discard them.

The challenge didn’t stop there. The customer’s wife wasn’t thrilled with the situation either—who can blame her? But instead of brushing off their concerns, we encouraged them to do their research. “Look it up,” we said. “If we’re wrong, we’ll redo the job for free.” Armed with the truth, the customer returned the next day, saying, “You were right. Everyone is having problems with these parts.”

To make things right, we worked with him to source better-quality parts directly from the manufacturer, saving him $150 in the process. While we couldn’t warranty the customer-sourced parts, we backed our installation work 100%.

The result? A satisfied customer, a happy spouse, and a car ready to hit the road again—this time without fear of further damage. “You’re my mechanic now,” he said with a smile.

At AutoBusters, it’s about more than just fixing cars—it’s about restoring trust and confidence, one repair at a time.